VIDEO AI - Handling Complaint
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Original PNG File | 2460 × 1260 pixels (3.1 MP) 20.8 cm × 10.7 cm @ 300 PPI |
2.8 MB | Restricted |
High resolution print | 2460 × 1260 pixels (3.1 MP) 20.8 cm × 10.7 cm @ 300 PPI |
344 KB | Restricted |
Low resolution print | 2000 × 1024 pixels (2.05 MP) 16.9 cm × 8.7 cm @ 300 PPI |
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Screen | 1400 × 717 pixels (1 MP) 11.9 cm × 6.1 cm @ 300 PPI |
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Resource ID
3739
Resource type
Video
Date Creation
2025-07-14 14:50:05
Access
Open
Contributed by
PEL POLITEKNIK TUANKU SYED SIRAJUDDIN
Field of Study
Hospitaliti dan Pelancongan
Programme Name
Diploma Pengurusan Pelancongan (DUP)
Institution
Politeknik
Politeknik
Politeknik Tuanku Syed Sirajuddin
MIME Type
image/png
Named person(s)
Norzakiah binti Mohamed Bakhari, Sabrina binti Isnin, Rozilawati binti Shaari, Khairul Anis Najwa binti Muhamad Fauzi
Publisher / Producer
POLITEKNIK TUANKU SYED SIRAJUDDIN
Date
2025-07-14
State
Perlis
Source Media
Server storage
Credit
POLITEKNIK TUANKU SYED SIRAJUDDIN
Copyright
copyright 2025 Politeknik Tuanku Syed Sirajuddin
Sub Video Type
Video AI
Color Mode
Color
Content Creator
Khairul Anis Najwa binti Muhamad Fauzi, Norzakiah binti Mohamed Bakhari, Rozilawati Shaari, Sabrina Isnin
SKT Content
Yes
Youtube Link
https://www.youtube.com/watch?v=8KyAMDI_w4A
Video size
2460x1260
Original filename
Screenshot 2025-07-14 at 10.45.16 PM.png
Summary
This short educational video explores Topic 6: Handling Complaint from the course Customer Service for Tourism and Hospitality (DTM10303). Set in a hospitality context, it focuses on identifying common resort complaints and their impact on guest satisfaction.
Through realistic scenarios, learners are guided to apply effective communication skills in resolving guest issues, fostering a professional service mindset crucial in the tourism and hospitality industry.